FAQ

Jluxlabel specializes in sophisticated, elegant fashion for the modern woman. Our collection focuses on timeless pieces including dresses, bodysuits, corsets, and jumpsuits that combine quality craftsmanship with contemporary design.

We offer a curated collection of women’s fashion including dresses (mini, midi, maxi, and cami dresses), bodysuits, bottoms, corsets, jumpsuits, and accessories. Our pieces are designed for special occasions and building a sophisticated wardrobe.

Yes, we offer a CURVE collection specifically designed to flatter and fit various body types. Please refer to our size guide for specific measurements.

We provide detailed size charts for each product. Please measure yourself and compare with our measurements rather than relying on your usual size, as sizing may vary across different styles and fabrics.

Each Jluxlabel piece is crafted with meticulous attention to detail and quality standards. We use premium fabrics and ensure every garment meets our rigorous quality checks before shipment.

We accept Visa, MasterCard, JCB, and PayPal for your convenience and security.

Absolutely. We use industry-standard encryption technology to protect your payment information and ensure secure transactions.

Orders enter our processing system quickly after placement. Please contact us immediately at [email protected] if you need to modify or cancel an order, and we’ll do our best to accommodate your request.

We offer two shipping options:
• Standard Shipping ($12.95): Via DHL or FedEx, delivery within 10-15 business days after shipment
• Free Shipping: For orders over $50 via EMS, delivery within 15-25 business days after shipment

We require 1-2 business days to process your order, during which we ensure every garment meets our quality standards and is perfectly packaged.

Yes, we proudly ship worldwide with some exceptions. We are currently unable to deliver to some Asian countries and select remote regions. For specific country availability, please contact our customer service team.

Once your order ships, you’ll receive a confirmation email with tracking information that allows you to follow your package’s journey.

Delivery times may occasionally be extended during holiday seasons, promotional periods, or due to circumstances beyond our control such as weather conditions or customs processing. We appreciate your understanding during these rare occurrences.

We accept returns within 15 days of receipt. Items must be unworn, unwashed, and in original condition with all tags attached.

Please contact our customer service team at [email protected] with your order number and reason for return. We’ll guide you through the process.

For hygiene reasons, certain intimate items may not be eligible for return. Please check individual product pages for specific return eligibility information.

Once we receive your returned item and verify its condition, we will process your refund within 5-7 business days. The timing of when the funds appear in your account depends on your payment method and financial institution.

Our dedicated customer service team is available to assist you at [email protected]. We typically respond within 24-48 hours during business days.

Our company is located at 158 Euclid Avenue, San Leandro, US 94577.

Currently, Jluxlabel operates exclusively online through our website at voguedressesshop.com, allowing us to offer our sophisticated collections to customers worldwide.