Shipping Information

Order Processing

At Jluxlabel, we take great care in preparing your sophisticated fashion selections for their journey to you. All orders are processed within 1-2 business days from the date of purchase.

Shipping Methods & Timeframes

We offer two premium shipping options to ensure your Jluxlabel pieces arrive with the care and attention they deserve:

Standard Shipping – $12.95

For those who desire prompt delivery, we partner with premium carriers DHL or FedEx. Your order will typically arrive within 10-15 business days after shipment.

Free Shipping

For orders over $50, we provide complimentary shipping via EMS. Delivery typically occurs within 15-25 business days after shipment.

International Shipping

We proudly serve a global clientele (with limited exceptions in some Asian countries and remote regions). Please note that international customers are responsible for any customs duties, taxes, or import fees that may apply in their country.

Returns & Exchanges

At Jluxlabel, we are committed to ensuring your complete satisfaction with our sophisticated fashion collections. We understand that even the most discerning eye may occasionally need to reconsider a selection, which is why we’ve established a refined returns and exchanges process that reflects the same attention to detail found in our designs.

Important Note on Intimate Apparel

To preserve the integrity of our intimate apparel collections, the following items are considered final sale and cannot be returned or exchanged due to hygiene reasons:

  • CORSETS
  • BODYSUITS
  • CAMIS (including Cami Dresses)

Return & Exchange Eligibility

We accept returns and exchanges within 15 days of your receipt of the item.

Condition Requirements

  • Items must be unworn, unwashed, and in their original condition
  • All original tags must be attached
  • Items must be returned in their original packaging
  • Proof of purchase (order number) is required

Non-Returnable Items

  • Corsets, bodysuits, and camisoles (for hygiene reasons)
  • Items without original tags or packaging
  • Items that show signs of wear, alteration, or damage
  • Final sale items (clearly marked at time of purchase)

Return Process

Step 1: Initiate Your Return Request

To begin the return process, please contact our customer service team at [email protected] with the following information:

Subject: Return/Exchange Request – Order #[Your Order Number]

Email Content:
Dear Jluxlabel Customer Service Team,

I would like to request a return/exchange for my recent purchase.
Order Number: [Your Order Number]
Name: [Your Full Name]
Email: [Your Email Address]
Item(s) to Return: [Product Name, Size, Color]
Reason for Return: [Please specify – Size Issue, Style Preference, etc.]
Preferred Resolution: [Refund / Exchange for (specify alternative product)]

I confirm that the item(s) are in their original condition with tags attached and unworn.

Thank you for your assistance.
Sincerely,
[Your Name]

Step 2: Receive Return Authorization

Within 24-48 hours (during business days), our customer service team will respond with:

  • A Return Authorization Number
  • Detailed return shipping instructions
  • The return shipping address

Step 3: Package and Ship Your Return

Please securely package the item(s) in their original packaging, include the original packing slip, and clearly mark the Return Authorization Number on the outside of the package.

Step 4: Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error or a defective product. We recommend using a trackable shipping service and retaining your proof of postage.

Exchange Process

Exchanges follow the same process as returns. Once we receive your returned item, we will process the exchange for your desired alternative product. If the exchange item is of higher value, you will be charged the difference; if of lower value, we will refund the difference.

Refund Information

Refund Processing Time

Once we receive and inspect your returned item(s), please allow:

  • 5-7 business days for refund processing
  • Additional time for the refund to appear in your account, depending on your financial institution

Refund Method

Refunds will be issued to the original payment method used for purchase:

  • Credit/Debit Cards (Visa, MasterCard, JCB): Refunded to your card
  • PayPal: Refunded to your PayPal account

Please note that shipping charges are non-refundable, except in cases of our error or defective products.

Need Assistance?

Our dedicated customer service team is here to ensure your Jluxlabel experience remains as flawless as our designs. For any questions regarding shipping, returns or exchanges, please contact us:

Email: [email protected]

Address: 158 Euclid Avenue, San Leandro, US 94577

Response Time: Typically within 24-48 hours during business days

Last Updated: December 1, 2023

We reserve the right to modify this shipping and returns policy at any time. Any changes will be posted on this page with an updated effective date.